Race Ramps RR-ROCK-10-RB 10" Rock - Riverbed Gray

Description

Race Ramps RR-ROCK-10-RB 10" Rock - Riverbed Gray
Hello! Welcome to the JMC Auto Equipment eBay Store
Race Ramps RR-ROCK-10-RB 10" Rock - Riverbed Gray:
Flaunt your off-road trucks, side-by-sides, and ATVs with our realistic-looking Show Rocks. Each rock supports up to 2,500 lbs., yet weighs under 50 lbs., making it easy to use, transport, and store. Show Rocks are great for dramatic show displays as well as everyday showrooms – easily reveal that under-vehicle suspension!
Show Rocks are 100% solid with a realistic, textured faux rock surface. They are lightweight, yet strong and durable. The rocks will not slide, scratch, or otherwise damage any floor type and will hold up outdoors in any weather conditions
SPECIFICATIONS:
Dimensions: See matrix, varies by version
Rock weight capacity: 2,500 lbs. per rock
Product weight: See matrix, varies by version
• 100% solid with a realistic, textured faux rock surface.
• Lightweight, yet strong and durable.
• Will not rust or transfer heat or cold.
• No-skid, no-scuff material protects your garage flooring from damage.
• Sold individually.
• When buying directly from this site, they come with a 30-day satisfaction guarantee.
• Proudly made in the USA!
USAGE:
• Use on a level, flat surface.
• Ensure that the bottom of the rock makes full contact with a solid surface.
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Shipping Policy:
For big equipment, the customer MUST have a forklift or request a lift-gate service (if applicable) to unload the equipment. Keep in mind Lift-gate service will have an additional cost based on the equipment's model and/or weight. The customer will ALWAYS be contacted to verify this information.
Please provide (when possible) a business or commercial address to avoid additional fees.
If the address is residential customer will be contacted and will be charged an extra fee. Fees may vary based on the equipment purchased. (Residential areas are determined by freight or shipping company and not by JMC Equipment)
Tax fee may apply to some orders. If the customer is eligible for a tax fee he/she will be contacted to charge the amount. The tax fee is not charged by JMC Equipment, Its fee provided directly by the manufacturer.
Please provide an accurate contact number to avoid delays.
The customer is responsible for keeping track of his order and receiving it. Not being present at the time of delivery might lead to a re-delivery fee.
Please BE AWARE of delivery, the recipient must inspect the package before the driver leaves, any visual damage must be noted on the delivery form or bill of lading.
Disclaimer:
Due to our large product line, the photo may not be an exact representation of the item PLEASE read the description carefully before purchasing to avoid any inconvenience.
Return Policy:
The item must be in its original package.
Returns can only be done by contacting JMC Equipment through the selling account and not directly with the manufacturer. (The RGA # can only be provided by JMC Equipment)
If the item has been open customer will be held responsible for repackaging the item.
There will be a restocking fee to send back the item, this will be deducted from the total amount of the refund. (Re-stocking fees will vary based on equipment and manufacturers policy )
Return process and refund can take from 5 to 8 business days.
The customer will be held responsible for shipping the item back to the manufacturer and its cost. The customer needs to provide JMC Equipment with the tracking number for the return.
The refund will be provided only after the items or equipment have been returned and inspected by the manufacturer. JMC Equipment will notify the customer of the total amount of the refund.
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This is not the JMC Auto Equipment website
This is the JMC Auto Equipment eBay store
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Returns Policy
We value our customers and strive to provide the best service and the best solution when it comes to any warranty claim no matter how small.
As distributors for manufacturers, we guarantee our service and stand by it 100%. All the products displayed on the JMC website have a limited warranty for each manufacturer.
Below we will mention different processes on how to make a claim with us depending on your need.
Returns
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll-free number and speak with the Customer Success Manager to obtain a RMA # and return instructions.
You can also send an email/message through eBay letting us know that you would like to return the item and the reason why you want to return it.
All return requests are manually reviewed and responded within 1 business day, but it will generally be within a few hours if the request is received during our normal business hours.
To obtain the credit from the returned item, this must be received from the manufacturer and must be inspected. The manufacturer will then issue a credit memo that will include restocking fees and return freight charges.
Once we receive the credit memo, we will credit you in the same manner as your original payment within 10 business days of receiving the returned item.
Unopened Merchandise
You may return "unopened" products and accessories within 15 days of delivery. There is a restocking fee up to 30% which can be regardless of their condition and includes freight charges, this also applies to all production items.
Important Note: Heavy equipment can only be returned due to Manufacturer Defect or error and will be handled to the current situation. Contact us so that we can provide you with the return instructions. Depending on the reason for the return of the product we will provide you with the information.
Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Opened Merchandise
All unwrapped or unboxed products and accessories can be returned within 15 days of delivery but will be subject to a 30% restocking fee to cover testing, cleaning and repackaging expenses.
Please get in contact with the Customer Success Manager to get the instructions to return the item. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. All returned items must be in salable condition with original materials and packaging.
* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.
Special Order Items
There are no returns allowed for products which have been specially ordered for you and dropped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Cancellations
All orders can be cancelled within a period of 15 days after the order has been placed and before it gets shipped out.
To cancel an order and get a full refund, please contact us and we can cancel the order and issue you a complete refund.
If you do not cancel the order until after it has already been shipped, you may refuse the delivery once it gets to your location and this will be returned to the manufacturer. Keep in mind that it will then fall within our return policy guidelines.
Defective or Damaged Goods
All products must be verified and inspected once delivered to you before you sign the Bill of Lading/delivery receipt from the carrier.
All products with factory defects, missing parts or other problems originated prior to shipment can be reported as soon as this is delivered.
Be aware, you have 48 hours to make the claim.
Freight Delivery
If your product arrives damaged, please refuse and notes must be made on the bill of lading as to obvious damage. Pictures are very necessary to make the claim with the manufacturer.
Please contact us immediately so we can process the appropriate claims and coordinate with the manufacturer on what needs to be done.
If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
If you suspect concealed damage, take pictures of the damaged package, and notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Ground Delivery (UPS, FedEx, etc?)
Most products shipped through ground will not provide or have a delivery receipt to be signed.
If you receive damaged goods, missing items, have this reported within the timeframe mentioned above to make the claim with the manufacturer and/or carrier. Make sure to have pictures of any damages causéd to the packaging.
Contact the Customer Service Success Manager to file a claim with the manufacturer. The response from the manufacturer can take up to 24-48 hours, we usually respond on the same day.
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